🔐 Privacy Policy

🔐 Privacy Policy – Fixwal.ae (UAE)

📆 Last Updated: June 23, 2025

Welcome to Fixwal – where quality meets trust. We’re a UAE-based brand offering 60+ original and highly-rated products across multiple categories. Your privacy and data security are our top priorities.

📋 1. Information We Collect

We collect information to process your orders and enhance your experience:

• 👤 Personal Info: Name, contact number, email, delivery address

• 💳 Payment Details: Card info (processed via secure gateways), COD option available

• 🌐 Technical Data: IP address, browser type, device info, session time

• 🛒 Order Data: Products viewed, cart activity, order history

🎯 2. Why We Collect This Data

We use your data to:

• 🚚 Deliver Products efficiently (1–3 day delivery in UAE)

• 📦 Process Orders & Payments securely (Advance & COD)

• 📧 Send Confirmations for order, shipping & delivery

• 💬 Provide Customer Support quickly and accurately

• 🔔 Share Offers (only with your consent)

🤝 3. Third-Party Sharing

We only share limited data with trusted partners for core services:

• 🚛 Logistics Partners – for shipping & delivery

• 📊 Analytics Tools – for improving website experience

All partners follow UAE and international data protection laws.

🔒 4. Data Security

Your data is protected using:

• ✅ SSL Encryption for secure checkout

• ✅ PCI-DSS Compliant payment processing

• ✅ Firewall Protection & secure servers

• ❌ We never store card numbers on our servers

📪 5. Communication Policy

We send:

• ✅ Order confirmations & tracking info

• ✅ Updates related to your purchases

• 🔔 Optional promotions via email/SMS (unsubscribe anytime)

👤 6. Your Privacy Rights (UAE)

You have full control of your data:

• 🗂️ Request a copy of your stored data

• ✏️ Correct/update your personal info

• ❌ Request data deletion

• 🔕 Opt-out from promotional messages

📧 Reach us: fixwaluae@gmail.com

🌍 7. Cross-Border Data Protection

Although we operate in the UAE, your data may be processed on secure servers internationally. We ensure all such transfers meet GDPR and other global standards.

🚫 8. Children’s Privacy

Fixwal does not knowingly collect information from individuals under 13 years old. If such data is discovered, we immediately delete it.

📝 9. Policy Updates

This policy may be updated. Changes will appear here with a revised date.

📞 10. Contact Us

For privacy questions or data requests:

📌 Fixwal Team
📧 fixwaluae@gmail.com
🌐 https://fixwal.ae

✅ Summary at a Glance