🔁 Refund & Return Policy

🔁 Refund & Return Policy – Fixwal.ae (UAE)

At Fixwal, your satisfaction is our top priority. We proudly offer original, high-rated products, and if you're not fully satisfied, we provide an easy return and refund process.

⏳ 1. Return Window

• 🕒 You can request a return or exchange within 7 days of receiving your order.

• 📦 After 7 days, we are unable to process returns or refunds.

✅ 2. Eligible Return Conditions

To qualify for a return or refund:

• 🔄 Item must be unused, unworn, and in original packaging

• 🧾 Proof of purchase (order number, receipt, or email confirmation) must be provided

• 📸 You may be asked to send photos/videos for product verification

❌ 3. Non-Returnable Items

The following cannot be returned:

• Items damaged after delivery due to misuse or mishandling

• Products with signs of wear, stains, or missing packaging

• Personalized or clearance items (unless defective)

💸 4. Refund Process

• 🔍 After inspection, approved refunds are issued within 3 to 7 working days

• 💳 Refunds will be made to the original payment method or as store credit, depending on your preference

• 💵 Cash on Delivery (COD) orders are refunded via bank transfer

🔁 5. Exchange Policy

• ✔️ Exchanges are only available for size or defect issues

• 🔄 Exchange requests are subject to stock availability

• 📦 You may need to return the original item before the replacement is shipped

🚚 6. Return Shipping

• 🔄 Return shipping cost is only covered if the return is due to:

  • Wrong item received

  • Damaged or defective product

• 🚚 For other reasons, customers are responsible for return shipping

📝 7. How to Request a Return

To initiate a return or refund:

1. 📧 Email us at fixwaluae@gmail.com

2. 📝 Mention your order number and reason for return

3. 📸 Attach images/videos if item is damaged or incorrect

4. 📦 We’ll respond with instructions within 24–48 hours

⚖️ 8. Legal Compliance

This policy follows the Consumer Protection Law of the United Arab Emirates (UAE).

📞 Need Help?

We’re always here to support you:

📧 Email: fixwaluae@gmail.com
🌐 Website: https://fixwal.ae

💯 Your trust matters. We stand by our quality — and your satisfaction.